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Terms & Conditions

HOW TO ORDER 
To place an order with Boston Gourmet Chefs (BGC):

  • Call Customer Service: 1-508-877-0000 (8:00 AM to 5:00 PM Eastern Time, Monday - Friday)
  • Leave a message on our 24-hour voice mail
  • Fax us at 1-508-877-5600
  • Email us at orders@bostongourmetchefs.com

PRICING 
Order confirmation with pricing will be sent via fax or email for your approval prior to shipment of goods. Until order is confirmed, pricing is subject to change without notice. All pricing is FOB Boston Gourmet Chefs, unless otherwise contracted.

PAYMENT TERMS 
All sales are COD or prepaid unless credit is established. We gladly accept credit cards (MasterCard or Visa) or checks (made payable to Boston Gourmet Chefs.). Customers who would like to establish credit must complete and submit a MFI credit application. Please allow 5 business days to process your application.

DIRECT DELIVERY AREA 
Our fleet of vehicles deliver to most parts of the New England Region.   All other areas are delivered by UPS, common carrier, or by one of our affiliated distributors. Call us for the scheduled delivery days in your area.

MINIMUM ORDERS FOR FREE DELIVERY 
Free delivery is available to customers in our direct delivery area subject to a minimum order. This minimum depends on distance from our facility, fuel prices and other factors, and is subject to change. Call our customer service for the minimum order free delivery rate in your area.

SHIPPING POLICY 
Shipments on Common Carriers: 48 hours notification must be given for ship outs on freight carriers.

RECEIVING YOUR ORDER 
It is the receiver's responsibility to inspect the product when it arrives for any damage. Please inspect all shipments for external damage prior to accepting and signing for delivery. One should refuse delivery with the carrier of any damaged packages or pallets upon receipt of the order. Please report damaged products to BGC Customer Service immediately for assistance.

CLAIMS 
Claims for Orders Delivered by BGC or UPS: Call our customer service immediately to resolve the problem. Claims must be submitted to BGC within 24 hours of signed acceptance of the product to be considered for exchange, refund or credit. Claims for FOB Orders Delivered by Freight Carrier If your purchase was made FOB our warehouse, please contact your freight carrier directly for freight damage claims. Be informed that no freight company will accept a claim once you have signed for a delivery "in good order." To substantiate a claim you must record any visible damage on the delivery receipt in the presence of the delivery person.

RETURN POLICY 
Returns must be requested within 10 days of receiving the product to be eligible for refund, exchange or credit. A BGC Return Authorization Form must be issued to accompany all returned products. Refunds, exchanges or credits shall be issued at the sole discretion of BGC. Products or packaging damaged or defaced by the purchaser shall not be refunded.

SPECIAL ORDERS 
We will do our best to source a product that we do not stock. Freight charges for special order will be passed on to the customer. There are no returns, exchanges or refunds on special order items.